Boosting Feedback Collection in Year One: HYOUKA AI Kiosk at Kiraboshi Digital Lab SAGAMIHARA
Introducing a featured location boasting over 1,000 annual survey responses and exceptional customer satisfaction.
It has been nearly one year since Kiraboshi Bank implemented HYOUKA AI Kiosk, an AI survey system developed by Datailo Inc., at its experiential hub Kiraboshi Digital Lab SAGAMIHARA.
What is Kiraboshi Digital Lab SAGAMIHARA?
Kiraboshi Digital Lab SAGAMIHARA is an experiential digital hub operated by Kiraboshi Bank. Reimagining the traditional image of a bank, it is widely loved by the local community as a free, open space where visitors can easily try out digital financial services and cutting-edge devices. The venue features interactive demo devices and fresh content, including Kiraboshi Group's digital bank, "UI Bank." Supported by specialized staff, everyone—from visitors hesitant about smartphone navigation to children—can comfortably enjoy a hands-on digital experience.
A Perfect Match for a Digital-Focused Facility
In a location designed to make digital services accessible, HYOUKA AI Kiosk—which allows users to complete surveys through intuitive gestures and touch controls—is an ideal fit.
Intuitive UI That Preserves Experience Flow: With no need for apps or mobile phone interactions, visitors can effortlessly share their feedback on the spot, significantly lowering the barrier to participation.
Harmony with a Smart Store Environment: In an advanced paperless space, replacing traditional paper surveys with a sleek digital kiosk allows feedback collection without disrupting the store's modern aesthetic.
Real-Time Customer Insights: Ratings and comments are digitized instantly, allowing for rapid reflection in store operational improvements and the planning of new experience content.
First-Year Results: Outstanding Response Rates and High Satisfaction
Reaching its first anniversary, the installed HYOUKA AI Kiosk achieved the following impressive milestones:
Annual Responses: Maintained an exceptionally high response rate, collecting over 1,000 feedback entries in one year.
Overall Satisfaction: Achieved an outstanding customer satisfaction rating of over 94% throughout the year.
Kids' Survey: 95% of children responded with "It's fun!"
The combination of a digital-friendly store environment and the easy-to-use HYOUKA AI Kiosk has created a positive cycle where both adults and children enjoy taking part in surveys.
Monthly Events in Progress! Visit Kiraboshi Digital Lab Today
Kiraboshi Digital Lab SAGAMIHARA hosts interactive monthly events that individuals and families can easily participate in.
Why not take this opportunity to stop by and discover a fun way to learn about finance and technology? Along with the latest digital experience, we invite you to try out HYOUKA AI Kiosk and share your feedback!
Facility Details:
Kiraboshi Digital Lab SAGAMIHARA
Address: 1F Sagamihara Minamiguchi Bldg., 4-6-1 Sagamihara, Chuo-ku, Sagamihara-shi, Kanagawa 252-0231
Business Hours: Weekdays, Saturdays, and Sundays: 10:00 AM – 5:00 PM
(Closed on national holidays and New Year holidays. Hours are subject to change; please check the official website for updates.)
