Over 1,000 Survey Responses in 2 Months at JUICE STAND BUBBLES
HYOUKA kiosk at Shibuya's JUICE STAND BUBBLES collected 1,000+ responses in 2 months — no incentives, just smart survey design and AI camera demographics.
Starting October 18, 2024, the HYOUKA survey kiosk was installed at JUICE STAND BUBBLES locations in Shibuya Scramble Square and Shinjuku West, Tokyo.
Over 1,000 responses collected in just 2 months
Achieved high response rates without any incentives. Combined with AI camera demographic analysis for multi-dimensional customer insights.
Why HYOUKA?
JUICE STAND BUBBLES is a popular juice bar attracting health-conscious younger customers. The brand wanted to hear directly from patrons and use their feedback to improve customer experience and service quality.
📍 JUICE STAND BUBBLES Official Site / Shop Locations
How It Works
An iPad kiosk was placed near the counter, allowing customers to respond to quick surveys while waiting for their drinks. By utilizing natural wait time, the setup achieved high participation without disrupting the customer experience.
- Contactless gesture controls for a hygienic experience
- AI camera automatically estimates respondent age and gender for demographic analysis
- Short survey design minimizes customer effort
Results
- Over 1,000 responses collected in 2 months
- High response rates achieved without incentives
- AI camera demographics revealed detailed visitor profiles
- Actionable insights on how to improve customer experience
What's Next
Using the collected data, the team is exploring location-specific customer experience improvements. Continuous feedback collection through HYOUKA helps build a store that customers love.
🚀 Bring HYOUKA Kiosk to Your Store
Achieve high response rates without incentives by leveraging natural wait times.
